Hard Drive Shipping Instructions

If after reading these instructions you still have questions about how to package and ship your hard drive, please call us at 800-275-2823, 24/7 for help.

Our first priority is to make the data as safe as possible during shipment. To do that, follow these instructions as closely as possible.We prefer Fed-Ex or UPS for air and DHL for international shipments.

Fill out a request form and include it in your package.

If at all possible, remove the media from the computer. Get expert help if necessary. Send us just the hard drive(s), tape(s), floppy, jaz, zip, optical, flashcard, microdrive etc. Unless this is a storage chassis, leaving your storage in the system will increase shipping costs and may cause more problems. Please contact us if this is a multi-drive system.

Handle a hard disk drive as you would handle an egg. Handle failed hard disk drives with the same care as new drives. Use the original shipping materials if you still have them. Don't worry if you don't drives can be shipped safely without them. If not, you can safely ship your storage by following these instructions;

1.) Place your media (drive, chip, etc.) in an anti-static bag to prevent damage by static electricity.

2.) Use a box that is at least twice the size of the media so that the media can be suspended in the middle of the box. We recommend a minimum of two inches of insulation all around for a desktop sized drive (@2 lb) drive.

3.) Pack securely with foam, bubble wrap, or newspaper so the media will not move from the middle of the box. Avoid using peanuts as contents could settle to the bottom of the box.

4.) If you must send a computer, laptop or notebook, use great care to ensure proper cushioning and protection. We recommend at least 6 inches for insulation. The heavier the unit, the more insulation required.

Again, if you still have questions about how to package and ship your hard drive after reading these instructions, please call us at 800-275-2823 24/7 for help.